Orders are generally shipped from our distribution centre, which is located in Melbourne, 24 to 48 hours after full payment is received. A tracking number will be sent to your email once the product/s have been sent out. Please ensure your email is up to date as we will send any updates or messages to the email you have supplied.
ozideals.com.au is working with three couriers to provide the most efficient delivery service with the most reasonable price and quickest service. We dont currently offer an Express option for deliveries.
Delays: If for any reason there is an unforeseen delay on shipping out an item we will advise you via email and give you an option to cancel the order and receive a full refund. Refunds are generally made in 24 hours of receipt of refund request however please allow up to 4 days to receive into your account. Contact us if you have not received the refund after 4 business days has elapsed. Our shipping times are an estimate only. Please refer to shipping times below.
Please note: Shipping times are business days, once an item has left our dispatch centre we have no control on the particular delivery service providers delays or delivery impacts caused by unforeseen factors. The delivery estimates are a general guideline only.
Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.
Each parcel will carry a bar coded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
The below table is for your reference to Australia Post’s and our courier partners expected delivery times.
Sending parcels within the same state
Regular parcel Within metropolitan areas of capital cities, 5-7 days
or within the same city or town or environs
Between a metropolitan area of a capital city and
country locations 5-7 days
Between country locations 7-9 days
Sending parcels to other states
Regular parcel Between Melbourne / Sydney; 5-7 days
Melbourne / Canberra;
Melbourne / Adelaide
(between metropolitan areas)
Melbourne / Brisbane; 7 - 10 days
Melbourne / Tasmania; (between metropolitan areas)
To other interstate locations Please ask at your local post office
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.
For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items are delivered safely to your door.
Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.
A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
To tracked item that is dispatched with Fastway, please visit http://www.fastway.com.au and use the given tracking number.
Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest independently owned courier company in Australia with offices in all major mainland capitals.
Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel at your local Post Office. If your item is delivered by Fastway or Allied Express, arrangements will be made in advance to ensure your item arrives to your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons or unforeseen circumstances. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.
Please kindly contact our customer service email for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.
State - Postcode - Suburb
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999