Shipping Guidelines

Orders are generally shipped from our distribution centre, which is located in Melbourne, 24 to 48 hours after full payment is received. A tracking number will be sent to your email once the product/s have been sent out. Please ensure your email is up to date as we will send any updates or messages to the email you have supplied.

ozideals.com.au is working with three couriers to provide the most efficient delivery service with the most reasonable price and quickest service. We dont currently offer an Express option for deliveries.

Delays: If for any reason there is an unforeseen delay on shipping out an item we will advise you via email and give you an option to cancel the order and receive a full refund. Refunds are generally made in 24 hours of receipt of refund request however please allow up to 4 days to receive into your account. Contact us if you have not received the refund after 4 business days has elapsed. Our shipping times are an estimate only. Please refer to shipping times below.

Please note: Shipping times are business days, once an item has left our dispatch centre we have no control on the particular delivery service providers delays or delivery impacts caused by unforeseen factors. The delivery estimates are a general guideline only. 

 

Australia Post

Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.

Each parcel will carry a bar coded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number. 
You can use the number to track your order at the Australia Post’s website.

The below table is for your reference to Australia Post’s and our courier partners expected delivery times.

Sending parcels within the same state

Regular parcel Within metropolitan areas of capital cities,              5-7 days
or within the same city or town or environs                     

Between a metropolitan area of a capital city and 
country locations                                                                             5-7 days

                                                                                                                                

Between country locations                                                              7-9 days                                                                    

Sending parcels to other states

Regular parcel Between Melbourne / Sydney;                               5-7 days
Melbourne / Canberra;
Melbourne / Adelaide                                                                                                                    


(between metropolitan areas)

Melbourne / Brisbane;                                                                    7 - 10 days                                                                                                    
Melbourne / Tasmania;   (between metropolitan areas)                                                                                                                  

To other interstate locations Please ask at your local post office

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items are delivered safely to your door.

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To tracked item that is dispatched with Fastway, please visit http://www.fastway.com.au and use the given tracking number.

ALLIED EXPRESS  

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires a consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel at your local Post Office. If your item is delivered by Fastway or Allied Express, arrangements will be made in advance to ensure your item arrives to your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons or unforeseen circumstances. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service email for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

All items

State -   Postcode   -      Suburb

SA           5701          WOOLUNDUNGA

WA         6740          DRYSDALE RIVER

WA         6740          MITCHELL PLATEAU

WA         6740          OOMBULGURRI

WA         6740          KALUMBURU

WA         6740           PRINCE REGENT RIVER

WA         6740           WYNDHAM

WA         6743           WARMUN

WA         6743           CAMBRIDGE GULF

WA         6743           LAKE ARGYLE

WA         6743           DURACK

WA         6743           GIBB

WA         6743           KUNUNURRA

TAS        7151           HEARD ISLAND

TAS        7151           DAVIS

TAS        7151           MAWSON

TAS        7151           MACQUARIE ISLAND

TAS        7151           MCDONALD ISLANDS

TAS        7151           CASEY

Bulky items

NT        0800-0999

NSW     2641,2717, 2831, 2898, 2899

QLD     4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959

QLD     4806-4899, 4900-4999, 9960-9999

SA         5701

WA       6055

TAS      7151

WA       6215-6699

WA       6700-6799

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