Change of mind policy

CHANGE OF MIND POLICY 
3.1 Ozi Deals offers 14-day Change of Mind Policy.

We only accept change of mind within 14 days after the item is delivered 
Please send an email including pictures or video of the condition of the product received and an explanation of why they would like to return the product and if the item is eligible for return.

To qualify for the Change of mind policy the product has to be in the original packaging. 

We will notify you as to whether or not we require the product to be returned to us. Please do not return the product to us without our prior consultation – credit will not be given in this case.

If we require the product to be returned to us or our partners warehouse location, we will provide a return post label. We will not refund postage if the customer does not use our return label. 

If return label provided to you, we will refund the total order amount MINUS initial postage, return postage and restocking fee of 20% 
If return label NOT provided to you, we will refund the total order amount MINUS initial postage and restocking fee of 20% 

If customers change their mind before the item is received and require the action of RTS (Return to Sender), we will refund the total order amount MINUS initial postage and restocking fee of 20%

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